At the Sabio Group; through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement. Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries. We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
The senior Network Specialist will deliver operational, maintenance and project work within the network of our customer. Analysing network performance, remediating operational issues, proactive improvements and maintenance of F5 and Checkpoint devices and the monitoring of them.
The senior Network Specialist will deliver operational, maintenance and project work within the network of our customer. Analysing network performance, remediating operational issues, proactive improvements and maintenance of F5 and Checkpoint devices and the monitoring of them.
Key Responsibilities
- Break Fix. Participate and lead in incidents to resolve faults across the managed network estates and author root cause documentation for major incidents. Primary focus on Checkpoint and F5 devices.
- Capacity Management. Complete regular reviews of the network and verify their requirements haven’t changed during their lifecycle and collaborate with the team on defining solutions.
- Lifecycle Management. Maintaining device firmware and software versions for supportability according to health regimes, as well as collaborating with infrastructure consultants on hardware maintenance and management.
- Network Configuration. Managing change control and installation of installs, configuration changes and upgrades, ideally through automated means. Reviewing and approving technical change proposals by the team.
- Project Delivery. Be responsible for managing delivery of internal and customer facing projects to agreed timelines and working with project managers or service delivery managers around project plans. Collaborate with network team and wider business around design changes or operational changes.
- Monitoring. Ensure all managed devices are monitored and alerts generated for health, utilization and lifecycle and responses to alerts by the team are appropriate, including procedures for alert categories.
- Strong planning and organizational skills to manage and schedule projects of different scales.
- Extensive knowledge of firewall concepts and technologies from any vendor and experience implementing and maintaining them, preferably Cisco, Checkpoint & F5.
- Extensive routing protocol experience including BGP and OSPF and knowledge of route redistribution, route-maps, and prefix lists.
- Maintaining documentation including connection diagrams and network diagrams, high level designs and low-level designs and knowledge base
- Network Design. Collaborate with network architects and other engineers to design and plan implementation of new network solutions and improving the configuration and efficiency of existing networks. Represent as technical authority for Checkpoint and F5 changes
Skills Knowledge and Expertise
Essential Desired
· Minimum of 5 year’s proven experience as a senior/Tier 3 network engineer.
· Proven hands-on experience with F5 networking technologies.
· Proven hands-on experience with Checkpoint security technologies.
· Knowledge and experience with common routing and switching protocols.
· Detailed knowledge of Network Security.
Desired Behaviours
- Strong knowledge of Checkpoint technologies, potentially proven with certifications such as Checkpoint CCSE and Checkpoint CCSM
- Customer Orientated. A person that understands the fundamentals of what good/excellent customer service looks like and takes a proactive and self-motivated approach to doing what’s right for customers.
- Strong Interpersonal skills. Able to negotiate with colleagues both inside and outside the business and customer.
- Detail-Oriented. This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports