We're growing rapidly! Do not miss the opportunity to be a part of our global team as our Customer Experts Supervisor.
At iVisa we believe that traveling should be simple. That's why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we're looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
The Global Customer Experts Supervisor role at iVisa is one of utmost importance. This person will be responsible for the success of the Customer Service Team for Guided Visas. Leading the team leaders and customer service experts to assure the best experience and guidance to all our customers. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customer's journey and will leave no stone unturned until the customer is happy.
- Responsible for the Customer Service Experts team that guides our customers through the Guided Visas journey with iVisa.
- Provide leadership with constant feedback, coaching, and career growth paths for all the Team Leaders and experts.
- Assure the team's CSAT (Customer Satisfaction), Quality Score and answer times are optimal and set continuous improvement plans.
- Data analysis to detect and understand improvement opportunities in our customer service and customer experience.
- Provide feedback to all the teams in iVisa regarding customer experience opportunities.
- Work side-by-side with the Fulfillment, Product, and BizOps team.
- Lead high-impact initiatives that transform the experience of all our customers.
- Want to grow in iVisa and go the extra mile to learn and provide the best experience to our customers.
- Have excellent Leadership skills and the ability to generate empathy with their team
- Are empowered and full of energy to challenge the status quo.
- Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
- Want to be a fundamental part of building the team and the foundation for the iVisa experience
- Experience Leading Customer Service or related teams
- Data Analysis Skills
- Excel/Sheets experience creating dashboards
- Advanced English.
- Remote-first: work from everywhere.
- The opportunity to collaborate and learn from Data Analysts, UX Designers, Software Developers, Engineers, and many other experts.
- Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
- The opportunity to help build a company that will continue to redefine the travel industry.
- Transparent company culture with flat hierarchies (and super cool coworkers).
- Lots of responsibility and a real chance to make an impact.
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition