Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.
We are on a mission to build a sharing economy that lives up to the name, and we’ve raised significant capital from some of the best investors in Silicon Valley, including Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.
The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit) and have each separately built and scaled products that today do $1B+ annual revenue combined.
We’re looking for the world’s top builders, executors, and believers to join us on this ride.
You can learn more about us in Forbes and TechCrunch.
The Role:
We are looking for a Vendor Operations Coordinator who has a passion for problem solving, issues resolution, processes and systems, and is excited to support a fast-paced, high-growth technology startup. This role will support our vendor operations across Kindred’s locations and will be based out of our London office.
This role must be able to work the following shift: Monday - Friday from 9am - 6pm GMT based in London.
You Will:
Source and manage relationships with external vendors to ensure performance quality
Escalate any urgent vendor operations related issues to our internal team (e.g., vendor no shows, access issues, quality checks) and drive those issues to resolution
Help hosts and guests prepare for upcoming trips by owning and driving pre-trip checklists to completion within trip deadlines
Partner with our internal teams and external vendors to coordinate and oversee cleaning appointments
Manage and respond to internal and external communications in a timely manner
Maintain compliance with company standard operating procedures
Assist with process ownership, creation, launch, and performance for key strategic priorities
You may be a right fit for this role if you:
Thrive in a fast-paced environment with evolving processes, and is relentlessly resourceful. You find a way to get it done!
Enjoy working and building relationships with external vendors
Excel at identifying issues and providing solutions in a fast-paced environment
Have exceptional written and vocal communication skills - you are professional and clear over phone calls and text
Find the magic in the small things and know how to take care of the details
Are organized & process-oriented - you sweat the details & don't drop balls
Are hardworking, extremely reliable, and prompt
Receive and implement feedback based on instructions
Bonus if you're bilingual in English and either Spanish, French, Italian, Portuguese, or Russian!
At Kindred, we know that good things happen when we look out for one another. We offer teammates the following benefits:
Our opening spans more than one career level. The base salary offered depends on many factors, such as work experience, transferable skills, business needs and impact, and market demands.
A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry.
A culture of championship (vs. just mentorship), feedback, and continual development
Competitive cash compensation and equity
Unlimited vacation policy
Full health benefits
UNLIMITED free stays at Kindred homes during your time as an employee
$4,000 annual travel stipend to use toward travel costs to stay at a Kindred home
Remote-flexible work environment. We encourage team members to travel and adventure, including working from Kindred HQ in San Francisco!
Regular offsites to co-locate with the team
At Kindred, we believe that bringing together people who have different worldviews, personal circumstances, and unique experiences improves our customer service, work environment, and one another. Diverse strengths, abilities, ideas, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life — all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses — to apply.
We are committed to providing equal employment opportunities for all applicants and employees. Kindred does not discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.