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Blue Coding
Technical Support Engineers
🌎 worldwide
5d ago
Full-time | Hybrid in Costa Rica

Who are we?

At Blue Coding we specialize in hiring amazing developers and people from all over Latin America and other parts of the world, both through staff augmentation arrangements and direct placements. For nearly a decade, we’ve helped cutting-edge companies in the United States and Canada both large and small build great development teams and develop innovative products. Online shops, digital agencies, SaaS providers, and software consulting firms are just a few of our diverse clients. Our team of over 50 engineers is distributed in more than 10 countries globally. We are a fully remote company working with a wide array of technologies and have expertise in every stage of the software development process. 

In this opportunity, you would work with a leading provider of AI-powered infrastructure software. They are seeking passionate, dedicated professionals to join their team in delivering modern, secure, and efficient technology.

What are we looking for?

In this opportunity, we are looking for Technical Support Engineers to join a global software leader. Your role will involve addressing customer inquiries, troubleshooting technical issues, and providing resolutions on time. This position plays a key role in ensuring customer satisfaction and contributing to the overall success of the support team. The ideal candidate is a detail-oriented, critical thinker with strong problem-solving and communication skills.

What's unique about this job?

Our client is an established company specializing in advanced software solutions. They focus on empowering businesses by providing tools that streamline workflows, enhance productivity, and ensure secure operations. With a global customer base and a commitment to innovation, they are dedicated to improving working lives.
The client emphasizes a collaborative and inclusive culture, offering employees opportunities to grow and contribute meaningfully. By leveraging cutting-edge technologies, they deliver real-time solutions to meet their customers' evolving needs, enabling teams to focus on impactful work.

Here are some of the exciting day-to-day challenges you will face in this role:

  • Engage with Customers: Handle incoming support requests through chat or voice, assisting customers with various product-related queries.
  • Problem Solving: Use your technical knowledge and troubleshooting skills to diagnose and resolve issues efficiently.
  • Knowledge Building: Collaborate with the team to maintain and update internal knowledge bases, creating resources that support consistent issue resolution.
  • Collaboration: Work closely with peers, senior engineers, and technical leads to tackle complex challenges and provide comprehensive support.
  • Efficiency Goals: Strive to resolve cases within target timeframes while maintaining high customer satisfaction.
  • Learning Opportunities: Stay up to date with product updates and best practices, contributing to the improvement of support processes.
  • Metrics-Driven Work: Meet performance goals related to case documentation, troubleshooting quality, and customer satisfaction.
    • ,

    You will shine if you have these skills:

  • A strong background in computing (Mac & PC), networking, web browsers, and PC troubleshooting.
  • Excellent critical thinking and troubleshooting abilities to resolve customer issues efficiently.
  • Proficient verbal and written communication skills, with the ability to explain technical concepts clearly.
  • The ability to de-escalate challenging situations and deliver excellent customer service.
  • Experience with case management and maintaining detailed records of interactions.
  • A team-oriented mindset, thriving in a cooperative and supportive work environment.
  • A growth mindset, eager to learn, adapt, and embrace new challenges in a fast-paced environment.
  • Familiarity with tools like GSuite, Microsoft Office, and CRM systems.
    • ,

    It doesn’t hurt if you also:

  • Understanding of Windows Server roles, IIS, AD, and DNS
  • Knowledge of load-balancing technologies, web applications, and API troubleshooting
  • Familiarity with scripting languages like JavaScript, Python, or PHP
  • Awareness of security certificates and SSO setup issues
    • ,

    Here are some of the perks we offer you:

  • Salary in USD.
  • Flexible schedule (within US time zones).
  • 100% remote.
  • Long-term and full-time.
    • Hey, you are still here!

    So, let us ask you a few questions: Are you able to communicate what you are thinking, point out potential pitfalls, and have no hesitation to ask for help when encountering issues? Do you have a passion for scaling business globally? Are you organized, detailed oriented, and self-started? If so, this role is waiting for you! Join us!

    Please mention that you found the job on Real Work From Anywhere, this helps us grow. Thanks.