Fully Remote Work From Anywhere Jobs

Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers

• Develop a standard ticket template and ensure that all new on-call tickets submitted to the on-call rotation contain sufficient information for the engineering team to resolve them.
• Perform quality assurance on every customer-facing engineering project prior to its launch, reporting any bugs and UX issues discovered to the project’s engineers.
• Become capable of independently resolving common tickets that require code changes, including lead parser updates and spam blocklist updates

• Become the success team’s primary point of contact in the engineering team for customer complaints, resolving as many questions and customer complaints as possible without filing on-call tickets or escalating to on-call engineers.
• Pitch projects in our betting table cycle that would reduce on-call ticket volume or time to close common tickets
• Improve and maintain internal documentation on existing and upcoming features, including common issues and how to resolve them. Make this documentation user-facing when possible.

• Triage incoming complaints and bug reports
• Own the testing process for upcoming features
• Document features and how to resolve common issues
• Suggest UX or efficiency improvements
• Resolve lower-complexity support tickets and bugs
  
  

• 2+ years in a quality assurance or software engineering role
• Fluent spoken and written English at a professional level.
• Working hours must overlap with PST for at least 3 hours.
• Strong analytical and debugging skills
• Strong communication skills, able to recommend decisions using data and experience

• Experience with Ruby on Rails and/or React

• Typescript
• React 
• MaterialUI
• Relay
  
  

• Ruby on Rails monolith (with 95% test coverage)
• GraphQL (via graphql-ruby gem)
• Sidekiq
• PostgreSQL
• Redis
• Heroku
  
  

• You’ll collaborate within a small, highly productive team, working on a well-loved and feature-rich product
• You’ll own the engineering team’s internal processes for tracking, prioritizing and documenting bug reports and support requests from our inbound success team
• You’ll help the engineering team ship high-quality features by continuously testing them during development and reporting any defects
• You’ll collaborate with our inbound support team to reproduce, prioritize, and resolve customer complaints
• You’ll identify and advocate for improvements that will enhance the customer experience and reduce ticket volume for the support team and on-call engineers
• You’ll code fixes for incoming tickets ranging from simple to complex, depending on your skill level with coding and our tech stack
  
  

• Remote-only team, location independent
• 3rd Friday of every month off
• 6 US Holidays
• 3 Weeks Paid Time Off (in addition to the above)
• Quarterly Two-Week Hackathons
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• $2000 equipment stipend upon hire
• Focused and dedicated environment with smart, caring people
• Consistent, but flexible working schedule with minimum 3hr Pacific Time Zone overlap
• Mission driven, non-political company and values-based culture
  
  

• Fill out our application, located here
• Intro call with People Operations (30 minutes)
• Offline work sample test (up to 60 minutes)
• Work history interview with Hiring Manager (up to 90 minutes)
• Possible additional interview with team (up to 60 minutes)
• Offer call (15 minutes), followed by a written offer
• If you accept the offer, you enter a 90-day trial period, fully paid.
• If all goes well in your first 90 days, you convert to a full-time team member!
  
  

To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-software-qa-engineer