Who is Aiwyn and what do we do?
Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.
To learn more, visit our website
This role:
As the Senior Director of Implementation, you will lead the implementation team as a player-coach. You will be responsible for our clients’ implementation success in a timely manner while ensuring our clients have an incredible customer experience.. You will collaborate closely with cross-functional teams and leaders, including sales, customer success, support and product development, to deliver seamless and customized implementations that exceed client expectations. In this role you will lead, mentor, inspire and promote a high-performing client centric team that thrives on exceeding client expectations.
Who is Aiwyn and what do we do?
Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.
To learn more, visit our website
This role:
As the Senior Director of Implementation, you will lead the implementation team as a player-coach. You will be responsible for our clients’ implementation success in a timely manner while ensuring our clients have an incredible customer experience.. You will collaborate closely with cross-functional teams and leaders, including sales, customer success, support and product development, to deliver seamless and customized implementations that exceed client expectations. In this role you will lead, mentor, inspire and promote a high-performing client centric team that thrives on exceeding client expectations.
Key Responsibilities:
Responsible for team members to manage projects effectively and identify critical dependencies throughout the implementation process.Ensure team members are embracing and routinely updating our project management tool for visibility and transparency to each project and proactively communicating updates as the primary contact for clients.Continuously refine our internal playbook and repeatable processes to streamline client onboarding for the implementation and testing of Aiwyn’s solutions.Oversee the onboarding and training process for hiring Implementation team members as we grow our team to 6-10 team members.As a player coach, you will lead end-to-end implementation processes for new clients, ensuring a smooth transition from sales to go live.Work closely with clients to understand their specific needs and configure the SaaS platform to meet those requirements.Conduct testing and training sessions for clients to ensure they fully understand the features and capabilities of the SaaS solution.Monitor project quality, team capacity, timeline, risk, and performance of each project and team member.Work closely with sales to understand client requirements and develop tailored implementation plans.Collaborate with internal teams to address any roadblocks, ensure timely project delivery and effectively manage escalations when needed.
The ideal candidate:
Obsesses over the customer experienceBecomes curious when things don’t work as expectedRuns towards challenges, not away from themRelentlessly pursues excellence for the customer, the company, and our teamHas the courage to speak up when they disagree or have a better ideaBuilds trust with direct teammates, members of other teams, and our customers by seamlessly blending execution, empathy, and transparencyBalances taking ownership over their realm by being open to feedback and new ideasQualifications:
Proven experience of 7+years within an early stage or growth company implementing and leading a team for SaaS solutions, preferably in the tax and accounting or related industry.Strong project management skills with the ability to manage and oversee a team with multiple implementations concurrently.Excellent problem solving, communication and interpersonal skills with internal and external team members of all levels.Understanding of integrations between SaaS and software platforms.Knowledge of tax and accounting processes is a plus.The ability to travel occasionally for onsite Company meetingsThe ability to travel occasionally for onsite Company meetings
Preferred:
Working in the accounting firm industryExperience with Monday.com Work Management SoftwareWorking with Hubspot, Zendesk and JiraBenefits and Perks:
The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.
Other benefits include:
Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.Remote, work-from-anywhere cultureFlexible PTOWorld Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.Stock options - every Full Time Employee has ownership in Aiwyn's future and success.401(k) matchingOur Values:
Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentionsCourage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the futureImpact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful resultsRelentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectationsLearn more about Aiwyn:
About usWhy AiwynYouTube pageAiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa
