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Product Manager

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact: We’re looking for a Product Manager to own and drive the evolution of Rich Returns. In this role, you’ll be responsible for shaping the product roadmap, identifying new opportunities, and collaborating with engineering, design, and customer-facing teams to deliver features that improve merchant experiences. Rich Returns is the leading returns management solution for Shopify merchants, helping eCommerce brands streamline and automate their return and exchange processes. Our platform enhances customer satisfaction while reducing operational complexity for merchants.
Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact: We’re looking for a Product Manager to own and drive the evolution of Rich Returns. In this role, you’ll be responsible for shaping the product roadmap, identifying new opportunities, and collaborating with engineering, design, and customer-facing teams to deliver features that improve merchant experiences. Rich Returns is the leading returns management solution for Shopify merchants, helping eCommerce brands streamline and automate their return and exchange processes. Our platform enhances customer satisfaction while reducing operational complexity for merchants.

What you’ll do:

  • Define & Drive Strategy – Develop and execute the product vision, strategy, and roadmap to enhance Rich Returns' value for Shopify merchants.
  • Feature Development – Gather merchant feedback, analyze data, and work cross-functionally to define and prioritize features that solve real customer pain points.
  • Project Execution – Work closely with engineering and design teams to deliver high-quality product updates on time and within scope.
  • Customer Insights – Conduct research, analyze user behavior, and engage with merchants to deeply understand their needs and challenges.
  • Go-to-Market Collaboration – Partner with marketing, sales, and support teams to ensure successful launches and adoption of new features.
  • Performance Monitoring – Track key product metrics, test hypotheses, and iterate based on data-driven insights.
  • What You’ll Bring:

  • 2-4 years of product management experience, ideally in SaaS, eCommerce, or Shopify apps.
  • Strong analytical skills with experience using data to drive product decisions.
  • Excellent communication skills with the ability to collaborate across teams.
  • Experience in Agile product development and working with engineering teams.
  • Deep understanding of Shopify, eCommerce, or returns/logistics is a plus.
  • Must have a working knowledge of PLG tactics and identifying what works and where strategies need to be created at every part of the conversion funnel. 
  • Nice to have an understanding of working closely with a sales led growth motion, or the aptitude to learn. 
  • Self-starter with a passion for building intuitive, high-impact products.
  • Why clearer.io?

  • Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
  • Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
  • Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful
  • Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication - with customers, partners, and team members - is essential for building strong relationships.

  • Clear Benefits: 
  • 100% Remote Culture: Work from anywhere that brings you happiness.
  • Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
  • Wellness Allowance: Support for classes promoting physical and mental health.
  • Time Off: 20 days/year, in addition to Vietnam holidays.
  • MacBook Provided.
  • Collaborative Events: Offline meet-ups, monthly gatherings, year-end party, and company trips.
  • Continuous Learning: Technical and general workshops, online resources.
  • Health and Wellness Benefits: Generali Health Care, annual check-up.
  • International Exposure: Enhance expertise and English communication skills.

  • Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!

    Please mention that you found the job on Real Work From Anywhere, this helps us grow. Thanks.

    About the job

    Posted on

    Mar 17, 2025

    Apply before

    Apr 17, 2025

    Job type

    Full-Time

    Category

    Region

    Worldwide

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