About Winona:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in house physicians providing world-class care via a fully vertically integrated business model.
About the role:
We are looking for a dedicated and proactive Patient Care Services Representative to join our team. In this full-time position, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems.
Seniority Level: Entry-Mid Level
Responsibilities:
Serve as a facilitator between the patient and the company, ensuring a seamless experience.
Answering questions about Willow’s, offering accurate information about our products and services
Delivering information about Willow’s offerings.
Ensuring patient satisfaction and maintaining professional patient support.
Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
Keep records of patient interactions, process patient accounts, and file documents.
Take the extra mile to engage with patients.
Stay updated with Willow’s products, policies, and services to provide informed support.
Requirements:
Experience working in a medical-related job.
Excellent English communication and writing skills.
English proficiency must be at C1 or C2
Strong customer service experience.
Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.
Comfortable making calls with patients.
Attention to detail and a good sense of judgment.
Nice to have:
Experience working in telemedicine or related medical contexts.
Experience supporting customers through the Intercom platform.
What’s in it for you?
As full-time member of our team, you’ll enjoy:
Flexible hours
Work wherever you choose
Fun and casual work environment
Employee engagement activities and virtual gatherings
We are a diverse, global team! 🌍
Equal Employment Opportunity
Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Winona takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.
