About Pluto
Pluto is the Enterprise Spend Management platform for MENA serving the $30 Trillion+ B2B Payments market. Pluto has been awarded the "Corporate solutions of the year" by the Middle Eastern Fintech Association.
Pluto is backed by some of Silicon Valley’s top-tier venture capital firms. We’ve raised $7M Seed from top investors and operators, including founders from Ramp, Airbase, Plaid, Italic & Senior Leadership at Shopify, Cash App, Checkout.com, Alloy and some of the worlds most successful FinTech VCs like GFC, Graph Ventures, Soma Capital, Adapt Ventures, amongst others who’ve trusted us 🤩
With the vision of building a modern financial operating system for businesses in MENA, we’re at the tipping point of a fintech revolution. We’re a lean but impactful team that dreams big and believes in making the impossible happen - and we are looking for someone equally motivated who wants to make their mark and help us expand our horizons.
About this role
We are hiring an Onboarding & Solutions Specialist to join Pluto's Customer Success team. We are looking for a fast learner who ideally comes from an accounting background to help Pluto customers get the best onboarding experience.
This job is for you if you have an accounting background, or have deep experience in tools like SAP, Oracle, Xero and others and love interacting with customers.
You will be creating use cases, providing best practices to our customers, understanding their needs and helping them make use of Pluto in the best possible way.
Responsibilities:
- Onboard Pluto's Customers (Accountants, CFOs, Finance Managers) and be the accounting and finance expert helping them automate their workflows using Pluto's offerings.
- Understand the customer's process and accounting automation goals and craft an onboarding journey for them for full feature adoption.
- Be the pre-sales solutions consultant who has deep finance & accounting knowledge, assisting sales teams in closing the deals.
- Work cross-functionally across sales & customer success managers to ensure your portfolio of customers are onboarded successfully and realize value quickly.
- Be the subject matter expert in reconciliation, accounting, finance, AP & procurement processes for the product team.
Requirements:
- Excellent verbal and written communication in English
- Accounting or Finance related degree or training
- Deep understanding of the General Ledger Process
- Prior experience in customer-facing roles
- Deep customer empathy
- At least 3 years of work experience
Optional but great to have:
- Prior experience implementing ERP systems such as Oracle Netsuite
- Oracle or SAP or other ERP Solutions Consultant Certifications
- CPA, CA, CMA, ACCA or other relevant accounting certifications
- Past experience in similar roles
Benefits:
Benefits
- Hybrid and flexible work culture
- Competitive Base Pay
- Bonuses on performance