ConvertKit is a powerful marketing platform built for creators, by creators. We help creators grow and monetize their audience with ease. For coaches, youtubers, authors, podcasters and other creatives, there isn’t a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products - all within one platform. More importantly, there isn’t a team more committed to helping creators earn a living.
We’re on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.
The Role
As the Growth Operations Manager at ConvertKit, you'll be a driving force behind our mission to help creators earn $1 billion using our platform. You'll lead cross-functional projects and drive efficiency across our Growth team by utilizing project management tools and streamlining internal processes. With a deep understanding of our SaaS business and revenue streams, you'll play a key role in shaping our overarching growth strategy. Your work will directly impact the success of our customers and shape the future of ConvertKit.
Responsibilities
- Project Management
- Lead and manage cross-functional projects for the Growth Team
- Utilize project management software to track progress, prioritize tasks, and ensure timely completion
- Collaborate with stakeholders and team members at all levels on the Growth team, ensuring alignment on project goals and progress
- Monitor and report on project status and make adjustments as needed to ensure successful delivery
- Business Analysis & Reporting
- Gain a deep understanding of ConvertKit's SaaS business model and revenue streams
- Partner with the data team to analyze data and identify key business trends and opportunities for growth
- Work with the Growth leadership and data teams to create automated reporting for key functions and roles across the Growth team
- Continuously measure and analyze the Growth Team's performance and provide regular reports to leadership
- Operations
- Act as a liaison between cross-functional teams, facilitating communication and collaboration
- Continuously identify areas for process improvement and implement solutions
Requirements:
- Minimum of 3-5 years of Project Management experience or transferable experience in another field
- Proficiency in project management tools and software. We’re currently using Monday.com
- Strong analytical skills, ability to analyze data and identify business trends, and ability to provide insights and recommendations to leadership.
- Proficiency with Excel or Sheets. SQL and Tableau experience a plus
- Familiarity with SAAS revenue metrics
- Experience with operations and process improvement, ability to identify areas for improvement and implement solutions
- Strong interpersonal and team leadership skills
- Strong organizational, time management, and verbal and written communication skills
- Ability to manage multiple projects simultaneously
- Creative thinking and effective execution - you combine creator needs with business strategy to shape ambitious goals that move the business forward. You bring these to life through efficient process
- Enjoy working autonomously in a fast-moving, ever-evolving environment where you prioritize your work to meet goals
- Ability to bring the mindset of a creator - who ConvertKit serves - into your decision-making process
- Exceptional visual, written, and spoken communication and presentation skills
- Comfortable working in a 100% remote environment
- Have enthusiasm and belief in our mission, vision, and values
Benefits:
ConvertKit has standardized salaries based on position, no matter where you live. We have five to six levels for roles on the marketing team. For this role, we’re hiring at L4 ($144,000). Your level is determined based on experience and our interview process.
Other benefits include:
- Profit Sharing - Learn about profit sharing and compensation at ConvertKit
- Four weeks paid vacation
- $1,000 yearly vacation bonus for taking five consecutive days of vacation, fully unplugged from work
- 10 paid holidays in addition to the vacation time outlined above
- Four-week, paid sabbatical after five years with the team
- Two weeks of paid sick + mental health and wellbeing time per year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- 12 weeks paid parental leave and flexible scheduling in your child’s first year
- Monthly medical benefits up to $1,750 a month toward premiums. Dental and vision premiums covered 100%
- Gender-affirming benefits
- 401k with a 5% match
- Equity in ConvertKit - when you join and when you help us hit company targets
- $3,000 annual childcare benefit
- $4,000 equipment allowance for your first two years, $3,000 budget every following two years (US employees only)
- $3,500 annual learning & development budget
How to Apply
We know that most people hate interviewing (we relate!). We aim to make it as good of an experience as we can, and part of that includes keeping you informed during the process.
Here’s what you can expect from the process:
- Written application
- A phone screen with Recruiter
- A Video call with the Hiring Manager
- A short, 2-hour or less homework assignment
- A “technical” interview to discuss the homework assignment and your experience
- A culture contribution interview
To get started, complete this application, including answers to the questions on the next page. We read every single application, and your responses to our application questions help put your experience into context.
ConvertKit is an equal opportunity employer. We value diversity in all of its forms, and we hire the best person we can for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.