Hi, we’re DuckDuckGo, the Internet privacy company for everyone who wants to take back their privacy now. For over a decade, we've been building our all-in-one product, developing new privacy technology, and working with policymakers to make online privacy simple and accessible for all.
Our app is now downloaded more than 75M times a year, and our private search engine packaged with it has become the #2 search engine on mobile in over 21 countries, including the United States, United Kingdom, Canada, Australia, Germany, and the Netherlands. Oh, and we've been profitable since 2014, with revenue currently exceeding $100 million a year! Now, we’re rolling out a suite of new privacy solutions, including Email Protection, App Tracking Protection, and our first-ever Desktop Apps for Mac and Windows.
We’re looking for a Director, Research to help shape our all-in-one privacy solution and join our mission to show the world that protecting your privacy online can be simple.
The Opportunity
In this role, you'll act as both a champion for the voice of our users and a strategic business partner to internal leaders, helping shape their long-term vision for our brand and products. You will be responsible for developing, running, and analyzing primarily quantitative studies to monitor and improve our product experience and user acquisition funnel. You'll leverage primary data as a strategic asset, consolidating insights from market research, forecasting, and competitive intelligence to deliver insights that will empower informed decision-making across the business.
You'll collaborate closely with cross-functional team members across DuckDuckGo, from Designers to Engineers and Product Managers, and conduct deep research to explore new products, measure brand metrics, and better understand users at all stages of the journey.
You will also lead and mentor User Insights team members at various levels through coaching, knowledge sharing, and identifying ways to elevate research projects. You'll level-up the quality of the team's throughput while cultivating a culture of curiosity, insight generation, and evidence-based analytical thinking.
What You Will Bring to DuckDuckGo
- 10+ years of practical experience conducting research
- 5+ years in a direct people management role and experience supporting the career growth of multiple researchers across broad initiatives
- Ability to identify research gaps and solutions for future growth and scale within the org, including system, product, function, partnership, culture and/or organization opportunities
- Experience managing various quantitative and qualitative research methodologies
- Advanced experience with survey programming platforms (e.g., Forsta, Qualtrics, SurveyMonkey), and data analysis and reporting software (e.g., Q Research Software, SPSS, Excel, Tableau).
- Experience with technical/programming skills, including SQL and Python
- Confidence in managing all aspects of the quantitative research process, from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis, and interpretation of results through the preparation and delivery of actionable findings
- Excellence in research design and applied statistics, including sampling approaches, experiments, data mining, and modeling
- Ability to translate research into actionable insights that impact company objectives and provide strategic guidance at all levels (e.g. product, project, etc.)
- Ability to consider factors beyond your immediate team to innovate, take appropriate risks, and balance short, medium, and long-term needs
- Experience with consumer products, consumer insights, or product development preferred
- Experience in applied research areas such as media consumption, consumer behavior, or marketing effectiveness preferred
How We Will Support You
Our core values -- build trust, question assumptions, and validate direction -- underpin how we work day-to-day and the support we give our team members. We strive to empower our team members to be self-directed and self-motivated in their work.
- Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, and whenever.
- Commitment to Personal Growth: Every team member has an annual budget of $1,250 USD to invest in their professional development. For team members in designated leadership roles, we offer reimbursement for leadership coaching services. The reimbursement amount varies by professional level. Every team member also has a dedicated Career Advisor, who serves as a guide to help you develop your strengths, identify your motivations, and understand your opportunities for growth.
- Leadership: We have many different types of leaders and possible combinations of leadership roles, so you can grow your career in a way that aligns best with your personal goals. You can seek additional leadership roles by being directly responsible for projects, taking ownership of areas of the company, developing and maintaining internal processes, or pursuing advisory roles.
- Work/Life Balance: Team members have the freedom and flexibility to organize their own work schedules. We want you to thrive both in and out of the office. We trust you to use good judgment and take the time off that you need to bring your best self to work.
We also offer paid parental leave, a co-working stipend, office setup reimbursement, and a wellness stipend. More support resources can be found in our, Team Member Support Guide, which explains how we make your well-being a priority.
For more information on how we collaborate worldwide, from leadership in our relatively flat organization to start-to-finish ownership, check out DuckDuckGo Culture: How We Work.
Compensation
Annual compensation: $220,000 USD and stock options. Compensation is the same within a professional level, regardless of geographic location or functional area, and the compensation for each professional level is transparent across the organization.
Hiring Process
Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo and envision your future role here. Find out more about how we hire.
Diversity, Equity, and Inclusion
DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.
We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request.
If you think you might thrive in this environment, we would love to hear from you.