Timescale is hiring multiple Database Support Engineers for our growing, international team in India! The right candidates will be comfortable providing deep technical support and interacting with customers on a day-to-day basis. You should have deep experience with relational databases (PostgreSQL a strong plus!) and must be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; these are full-time positions with a preferred location in India time zones to ensure we have full coverage for the team.
These are permanent, weekend roles with 4 day 10-hour shifts, Friday-Monday.
We have 3 positions open for 3 different shift times:
- Shift 1: 1am - 11am
- Shift 2: 9am - 7pm
- Shift 3: 5 pm - 3 am
Be familiar with TimescaleDB! You will get HUGE bonus points for going through the tutorials before you meet with a team member 🐯 https://docs.timescale.com/timescaledb/latest/tutorials/nyc-taxi-cab/
What You Will Do:
- Work with our customers across a wide range of topics: from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture.
What You Need:
- Bachelor’s degree in computer science, information systems, or equivalent experience.
- Relational DB experience at scale: administration, data modeling, query optimization
- Experience with relational databases (PostgreSQL a strong plus!)
- Experience as a technical support professional with external customers.
- Strong aptitude to understand and learn new software products.
- Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.
Other Things that Will Help:
- Be familiar with TimescaleDB! You should download and test it out before you apply.
- Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
- Experience with Relational databases, NoSQL databases, and data modeling tools.
- Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
- A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.
About Timescale🐯
Timescale is the creator of TimescaleDB, the industry-leading relational database for time-series. Tens of thousands of organizations trust TimescaleDB today with their mission-critical time-series applications. The company is dedicated to serving software developers and businesses worldwide, enabling them to build exceptional data-driven products that measure everything that matters: software applications, industrial equipment, financial markets, blockchain activity, consumer behavior, machine learning models, climate change, and more. Analyzing data across the time dimension (“time-series data”) enables developers to understand what is happening right now, how that is changing, and why that is changing. Timescale is a remote-first company with a global workforce 🌎 and is backed by Tiger Global, Benchmark Capital, New Enterprise Associates, Redpoint Ventures, Icon Ventures, Two Sigma Ventures, and other leading investors. For more information, visit www.timescale.com or follow @TimescaleDB.
Req. 2225