What we're looking for:
- Support our users across all online channels (email, website chat, forums, social medias, etc)
- Great written communication skills
- Experience in basic technical skills like SSH, running basic commands in Terminal to debug with users, etc (we’ll train you with all the commands)
- Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
- Experience at talking to users and willing to constantly do so without encouragement
- Ability to empathize with users
- Collaborate with engineers on our team to debug through challenging technical issues
- Genuinely care about our users’ problems — we can’t exist without them