Fully Remote Work From Anywhere Jobs

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 130 (and growing!) team members from 30+ countries around the world. We strive to find exceptional talent, empower them to do their best work, and in turn, have a meaningful impact in their own lives. We don’t track hours, but we manage for outcomes in an a-synchronous culture.

Twice a year, we bring the whole company together for incredible company retreats in beautiful places around the world!

We have over 9k paying communities powered by Circle, and that number is growing significantly month-over-month. A majority of customer education and engagement happens through our thriving customer community, and via direct 1:1 engagements with a CSM.

As a Customer Success Manager, you'll be helping not only serve as a main point of contact for our Enterprise-plan customers, but will also have the opportunity to help us define the CS function, test & build new processes and work with us to design a team that delivers value consistently. Note, our enterprise customers are those that are subscribed to an enterprise annual plan, but can include small and medium-sized businesses as well at truly enterprise scale. Enterprise customers at Circle are defined by use case, not by size.

You’ll support customers in effectively rolling out Circle, ensure they’ve adopted all relevant functionality, and are continuously gaining value from our products. You’ll work to proactively identify opportunities to solve needs for our customers, and will partner closely with internal teams to engage 1:1 with customers during key moments in their lifecycle. Equipped with the knowledge of what it takes for customers to succeed with Circle, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business.

A portion of this role's compensation is variable. The range published is OTE (on target earnings), inclusive of base + variable.

Cash compensation is a starting point, and we want all of our team members to be able to grow in their roles. In addition to equity, benefits and perks, our cash compensation is subject to an annual review and increase on a once per year basis on the hire date anniversary.

Fully remote: work from anywhere in the world!

Autonomy and trust to do your job: we care about outcomes over everything else.

Paid time away: all employees are given 35 days of PTO annually.

Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*

Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*

Home office stipend to help you get up and running.

Learning & development stipend to help you level up your professional skills.

Annual bonus potential for roles that don't already receive variable income or commission.

Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.

*Your role, location and unique circumstance may affect this.

As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S.-benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.

Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.