About ElectroNeek
ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-sized clients with no-code tools, partner-centric support, and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso, and Ricoh, ElectroNeek provides best-in-class services, including ultimate GTM support by the vendor.
Our explosive growth has opened up a host of new opportunities; we are presently seeking a Sales Engineer for the Latin American market, working fully remotely, to help us continue our rapid scaling.
As a Sales Engineer, you will be a specialist who combines ticket support activity via email and communication with customers via Zoom calls while helping the sales team with tech product demonstrations.
Responsibilities:
- Support the Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions;
- Troubleshooting issues, and managing escalation to Customer Support and Product Teams ;
- Build demo environments and deliver custom demos for new prospects and clients ;
- Join calls with the Sales team and customers to handle the technical discussions ;
- Work with Sales team on facilitating the resolution of opportunities-related technical queries ;
- Process pre-sales (trial) questions and technical issues (on L1) from potential customers and Sales team ;
- Collaborate with the tech Support engineers on the resolution of customer issues ;
- Create materials and videos to be used in sales activities ;
- Conduct technical webinars and other online technical events;
- Act as a link between Sales/Customers and the Product team;
- Work actively with the Product team on improving the products and functionalities.
Conditions:
- You can work remotely from any place in the World (Zoom, Slack)
- A fully-remote, tech-enabled environment: a quiet place with high-speed Internet, PC/Laptop (OS: Windows 10/11 Pro), camera and headset.
- Weekdays from 10 AM - 7 PM ART/BRT
- Stable salary + sales commissions
- Stock Option plan
- Days-off and vacations
- A minimum 4 years experience in sales/pre-sales engineering role
- Minimal total experience of 8 years in software companies
- Previous experience conducting technical demos and webinars
- Previous experience in a Customer-facing technical role
- Strong technical background and eager to learn new technologies
- An intermediate level in Javascript is a must
- Previous experience in RPA and/or automation is nice to have
- Fluent written and spoken English is mandatory
- A computer science degree is a plus
Soft skills:
- Strong listening and storytelling skills
- Enthusiasm for working in a high profile, fast-paced startup culture
- Strong client-facing and communication skills
- Responsible, responsive, proactive, willing to help, ready to resolve issues
- Responsible and self-motivated
- Strong analysis skills
- Ability to learn new technologies
- Ability to multitask and prioritize between competing activities